January 20th, 2026

On someone’s very first day at Pivota, we tell them something most companies avoid saying out loud:

You will make mistakes here.

You’ll make a few small ones and probably a few big ones too. That isn’t a failure. That’s reality.

Most workplaces operate as if mistakes shouldn’t exist. There’s an unspoken expectation that you should “just know” or that getting something wrong means you’re not cut out for the job. The result isn’t excellence. It’s fear. People hesitate. They stay quiet. They choose the safest option instead of the best one. They spend more energy protecting themselves than improving their work.
We take a different approach.

From day one, we make it clear that mistakes are part of the job. They’re expected. What isn’t optional is learning from them. If someone continues to repeat the same mistake, it’s not because they’re incapable. It’s because the lesson wasn’t absorbed. And that’s the only situation where a mistake becomes a real problem.

That belief is what led us to build the “Oops Tracker.”

When something goes wrong, it gets logged. Not to shame anyone. But to slow the moment down and make it useful. Every entry asks us to look at what actually happened and why. Was this a training gap? A systems issue? A miscommunication? A moment of inattention? What does this tell us about how we’re operating?

Most importantly, it forces one question: what will we do differently next time?

That’s where growth lives.

The Oops Tracker turns mistakes into information. Over time, patterns emerge. We see where our processes are fragile. We see where people need more clarity. We see where assumptions are creeping in. Instead of reacting emotionally in the moment, we respond thoughtfully with better systems, better training, and better expectations.

You’re allowed to mess up here. You’re not allowed to ignore the lesson.

If someone keeps making the same mistake, they won’t have a place at this company because they chose not to evolve.

Growth isn’t about being perfect. It’s about becoming a little more thoughtful, a little more aware, and a little more prepared than you were yesterday.

Mistakes will always happen.

Learning from them is the choice.

Stay Inspired,

Sydney