Digital Byte 35: Instantly Build Trust With This Technique
February 13th, 2024
Interacting with people is an important and necessary skill in both personal and professional life. However, it's not always easy to connect with others in every situation. While it's not necessary to get along with everyone, there are certain situations such as sales and negotiations where it's in your best interest to have a positive interaction. One effective technique to achieve this is called mirroring.
Mirroring involves matching the body language, tone of voice, and behavior of the people you interact with. By adopting similar behavior and language as your clients or team members, you can create a more comfortable environment that encourages open communication and trust. This technique can be especially effective in the service industry, where customers expect high levels of personalized attention.
A study conducted on waiters found that those who mirrored their customers by simply repeating their orders back to them received tips that were 70% higher than those who just used positive reinforcement such as "sure," "great," and "no problem." Mirroring can be a valuable tool not just in the service industry but in any business that involves customer interactions.
For example, let's say you're on a sales call, and the potential client talks slowly and softly. You can mirror their behavior by slowing down your speech and lowering your tone of voice. This will immediately make them feel more comfortable and trust you more.
Mirroring can also be used to improve team interactions. Leaders who mirror their teams can create a more positive work culture, leading to better collaboration, improved productivity, and higher retention. When team members feel understood and valued, they are more likely to be engaged and committed to their work.
By adopting mirroring as a technique in your business, you can build stronger relationships with clients and team members. So, the next time you find yourself interacting with someone, try mirroring their behavior and see how it can positively impact the outcome of your interaction and the success of your business.
Stay inspired,
